In our media training sessions we do our best to let participants in on some of reporters’ best kept secrets – the little tricks they frequently use in the course of gathering information, conducting interviews and writing stories.
We’re familiar with these tactics because in our many years as reporters and producers, we used many of them! But I admit I was shocked to learn what’s apparently been going on between scribblers and their police sources across the pond.
Tricks of the trade
A just-released report on the relationship between the London press and the city’s Metropolitan Police Service warns bobbies to watch out for ten tactics “used by some in the media.” Among them:
1. Alcohol. Late-night carousing, long sessions, yet another bottle of wine at lunch – these are all long-standing media tactics to get you to spill the beans. Avoid.
2. Flirting. Often interlinked with alcohol. Designed to get you to drop your defences (got to love that British spelling!) and say far more than you intended. Be careful.
3. “I’ll make it worth your while.” If you think they mean money, say no and beat a hasty retreat. Make sure the press office and Department of Professional Standards know.
Seriously? I admit I did my share of “late night carousing,” but this started after the 10 pm. news was over, long after most day shift cops were in bed. And most of the lunches I ate were fast food scarfed down in the car on the way to and from assignments – not fine dining experiences with wine on the menu!
Frankly, during my “single” years in the news business, I worked nearly all the time – way too much to do much flirting. And “I’ll make it worth your while” were words that never crossed my lips. Are you kidding? I remember delivering a radio newscast that included a story about the federal poverty level – and realizing I was under it!
Assume makes -- well, you know
One warning in the London report did hit home:
4. “A source told me the name of the man you arrested. Can you confirm the spelling?” Say no. This could be a tactic to get you to confirm a name they have been given from elsewhere so they can print it. It may be a guess, or it could be a ruse.
This was one of the tactics I used all the time: the assumptive question, and it’s one we warn participants about in our media training sessions.
If I suspected or had been tipped to a piece of information, I sometimes avoided asking a source for direct confirmation. Instead, I’d ask a question that required the source to confirm the information in their answer to my question.
For example, instead of, “Was the employee fired?” I’d ask, “Who made the decision to fire the employee?” Answer the question and confirm for me what I only suspected: the employee was fired. Even if they said, "Sorry, I can't tell you who fired him," I still had confirmation of the termination.
Avoid this by refusing to play along: “For legal and ethical reasons, I can’t discuss the person’s employment status, but here’s what I can tell you…”
Aggressive questioning
Two of my other favorite tactics were:
Statements as questions. This is an aggressive way to ask questions that can make an interviewee defensive, even angry – and lead them to give answers that are more emotional and, thus, more interesting.
For example: instead of, “Are you passing the higher costs along to consumers?” I’d just state, “You’re passing off your higher costs to consumers,” and wait for a response.
Smart interviewees (often, ones who had been through media training!) didn’t rise to the bait. They ignored the hostile nature of the question and answered it like any other. If they didn’t understand what I was asking, they said so: “I’m sorry, what’s the question.”
Silent treatment. I used this tactic literally all the time – and participants in our media training seminars say they get this all the time from reporters they deal with.
I’d ask a question and the interviewee would give me a short answer, indicating that this was perhaps a subject they didn’t want to talk about. Instead of asking another question, I’d look back at them and smile expectantly, as if they must have more to say. Most of the time, they did. They’d fill that awkward silence, even when it was in their best interest to shut up.
You can beat this tactic by turning it back onto the reporter: stare back until the reporter gives in and asks another question.
What tactics have you seen reporters use?


You say-"Smart interviewees (often, ones who had been through media training!) didn’t rise to the bait. They ignored the hostile nature of the question and answered it like any other. If they didn’t understand what I was asking, they said so: “I’m sorry, what’s the question.”
Well, smarter interviewees interpret as a question and take control. Take your example-For example: instead of, “Are you passing the higher costs along to consumers?” I’d just state, “You’re passing off your higher costs to consumers,” and wait for a response.
My response is simply, "No, we are not. In fact, we are helping consumers by..." Works like a charm for my media training clients.
Exactly! Thanks for your thoughts, Tripp!
My only thought about your suggestion, Tripp, is that one wouldn't ordinarily restate the negative. A crafty reporter now has a defensive statement, "No, we are not," which now can be used to their advantage. It is my practice to leave off the negative and just start with "XXX company is helping consumers by..." and turn the negative leading question into a positive.
Thanks for your perspecitve, Amber!
I don't consider "No, we were not..." to be repeating the negative (which, in this case, would have been "No, we were not passing our higher costs to consumers").
And I think it's absolutely essential that you:
1. Give the reporter an answer (even if it's short)
2. Deny the allegation
I do like turning the negative into a positive.
Another technique I used and now counsel to guard against is the "Columbo" technique -- the reporter appears to be totally uninformed, knows nothing about the topic or plays stupid. Often they may begin the question with "Now if I understand this..." and lay a false premise, to which the respondent may feel compelled to 'correct.'
Good one, David! Thanks for sharing it!
I'm going to share this with my PR writing students - one of the upcoming assignments is to interview a classmate and write a story on them.
Excellent, Debra!
The best defence is a good offence. We teach key messaging, not only for a particular event or situation, but also messaging developed with a strategic intent. If a set of core key messages about the organization and its puropose are in place, it's easy to develop specific key messages for any discussion with the media. The more our spokespeople know and understand these key messages, the easier it is for them to get back to them when the questions get difficult.
Agreed. Thanks, Andrew!
Jeff,
Another thought: what about the new breed of citizen journalists who do not have the sophistication and skills of the established journalist? How does an organization deal with someone questioning on a website or forum knowing that person likely has their own purpose (axe to grind?).
Andrew, this is without a doubt one of the toughest challenges we all face today: dealing with citizen journalists who have a different set of standards, or no standards at all. Consistency, honesty, transparency and responsive are tried and true techniques that still work today.
Andrew's question is a good one. In my new position representing a public entity, I find myself increasingly dealing with online "Patch" reporters and the like, many of whom are highly-skilled; but just as many, it seems, are not. Because of the nature of their online reporting, they never seem to have a deadline that's not immediate. Some are constantly updating articles with new information over the course of a week or longer. The result is that they often call or email questions day after day, several times a day.
After being grossly misquoted (in oral interviews) on very minor things, I've decided to set some boundaries with this group. I try to only respond to their questions by email so that I have written proof of what I've said. I always respond quickly, but sometimes the response is only to tell them how long it will be before I have the information they are looking for because, quite frankly, our department's staff has other things to do, including serving members of the public. If a Patch reporter proves his/her worth journalistically, I may consider responding to that reporter's inquiries orally and trying to cultivate a relationship.
Would love to hear other suggestions.
Carol - Thanks for adding to the conversation on this important topic!
Likewise, would love to hear what others think!
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